Conflict occurs when the needs of one person interfere with the needs of another, and the parties disagree on how to meet their needs. With different people working in one organization, it can be difficult to avoid conflict.
Conflict can have positive or negative consequences both on individual and team performance. The difference depends on your ability to identify, confront, and resolve these conflicts appropriately. By learning to handle conflict well, you'll increase your success and the success of your organization.
Watch the video below to learn some tips for resolving conflict in the workplace.
Spend a few moments reflecting on your past work environments. Have you experienced conflict in the workplace? If not, what factors or behaviors kept conflict from occurring? If so, how did you handle the conflict? What was the result? How could the situation have been improved?
There are many reasons behind workplace conflict...
Coping with conflict
Many people are uncomfortable with any sort of conflict because they feel unequipped to handle it. In order to deal with workplace conflict, they incorporate a variety of negative coping methods, including:
Using such coping methods will negatively affect your work performance, distract you from your job duties, and sap your enthusiasm for work. Therefore, do everything you can to learn how to confront and resolve workplace conflict.
Before you can resolve conflict, you must confront it.
Before you sit down to talk, make sure you are in control of your emotions. If the talk becomes combative or overly stressful, take a break or reschedule it for a time when emotions aren't in control of the situation.
Sometimes conflict isn't easily resolved between two parties. In order to resolve such conflict, a third unbiased party is often needed to intervene, clarify the situation, and suggest possible solutions. Talk to your supervisor before your conflict reaches a dangerous level. He or she may suggest taking the issue to a human resources mediator or attend a conflict-resolution workshop.
When you're angry, frustrated, hurt, or fearful, the words you choose to communicate your feelings can either heighten or relieve the level of anger and intensity.
An I-statement is a method of communication that can help you express your feelings in a manner that will not provoke a negative response in your listener. I-statements can take many forms. As you become more skilled in constructing them, you will most likely find yourself coming up with many variations. However, when you first begin working with them, it is helpful to have an initial template to follow.
Click to download our I-Statement Worksheet.