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Take a moment to think about the different ways we communicate with one another. We communicate using our words, bodies, and facial expressions. Communication plays an especially important role in the workplace.
Positive communication is important in the workplace because:
Positive workplace communication goes a long way towards creating a productive and happy team. Read the examples below, and think about which ones show positive workplace communication.
While it may be easy to recognize positive workplace communication, it's not always easy to demonstrate it on a day-to-day basis. Workplace communication can be difficult when:
In the workplace, your conduct should demonstrate maturity and professionalism.
The way in which supervisors communicate with their employees has as much to do with their unique personalities as their managerial styles. For example, you may have a supervisor who is stern and direct, telling you what to do and how to do it—clearly communicating expectations. Or you may have a hands-off supervisor who will give you an idea of what to do with no clear distinction on how to go about doing it.
You may work best with a certain type of supervisor, but learning to communicate effectively with your supervisor is crucial to your workplace success—whatever his or her managerial style.
A supervisor's primary function is to direct and instruct employees. When accepting instruction from your supervisor:
It can be difficult to explain a problem to your supervisor without displaying angry, confrontational, whiny, or desperate behavior. Displaying such behavior will only undermine your supervisor's willingness to listen to your problem. When explaining a problem to your supervisor:
Let's say you're working on a particular project and your supervisor has mentioned a coworker who may be able to help you. Or perhaps you're having trouble with a project and know of a coworker who has some expertise in that area. When asking a coworker for help:
In the workplace, it's likely that you or your work will be criticized. Criticism focuses on how your work fails to meet expectations or standards. While it's natural to bristle when receiving unfair criticism, learn how to accept critical feedback without becoming angry or defensive. After all, if we were constantly praised for everything we do, how would we improve our work?
Ideally, your supervisor and coworkers will criticize your work constructively and not resort to nagging and negativity. Constructive criticism seeks to measure, analyze, and evaluate your work against an acceptable standard.
In order to be a constructive critic, your supervisor should not simply point out that your work fails to meet standards. Instead, your supervisor should illustrate how your work fails to meet standards. Helpful critics offer feedback, advice, insight, and suggestions that can improve your work.
It's important to recognize and accept that constructive critics are trying to help you improve your work, not attacking you personally.
When accepting constructive feedback...
At some point, you may be given an opportunity to critique a coworker's work. Be sensitive and careful not to attack this person. Focus on how his or her work could be improved in order to meet acceptable standards.
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