Job Applications: Obtaining References

Lesson 2: Obtaining References

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Obtaining references

If an employer is thinking about hiring you, a hiring manager might ask you to provide a list of references. A reference is a person who is willing to talk to potential employers about your job skills, abilities, background, and general character—hopefully in a positive light. Potential employers usually contact references by phone or email.

In this lesson, you'll learn how to choose a reference and what contact information you'll need to get from each of them. In addition, we'll show you how to write and format a list of references to give to potential employers.

How to choose a reference

When it comes to references, choosing the right person is often just as important as the reference itself. The best candidates are people who are familiar with your talents, skills, and performance in the workplace. Alternatively, you can choose someone who isn't familiar with your work but who can speak to other important qualities you may have, such as honesty, dependability, creativity, or strength of character.

Candidates to avoid generally include close friends and family members because they're less likely to be objective. Employers expect them to give you a positive review no matter what, so they have a more difficult time taking them seriously.

Ideal reference candidates

"I chose three different references—a former boss, a coworker, and my college basketball coach. My coach ended up giving me a wonderful review because she has so much insight to my work ethic, and knows I'm a team player." — Shana

Current or former boss, manager, or supervisor
Current or former coworkers
Teachers or professors
Fellow volunteer or program coordinator
Other authority figures

Ideal references should also be well-spoken so they can talk about your best qualities in detail. When a potential employer asks, "What can you tell me about so-and-so?" this person wants to hear more than, "She's very nice."

Candidates to avoid

"I remember when I applied for my first real job. I listed my dad as a reference. Of course he gave me a great review—he's my dad! But I should have listed someone else... maybe my supervisor at the clinic where I used to volunteer." — Kymia

Spouse or significant other
Family members
Close friends
Anyone who might seem personally biased to a potential employer

Networking and keeping in touch

You should keep the need for references in mind throughout your career, not just when you're applying for a new job. If you take the time to build relationships and consistently use networking strategies, you'll have plenty of candidates to choose from. To learn more about networking, visit Networking Basics in our Job Search and Networking tutorial.

It also helps to keep in touch with old bosses, supervisors, and coworkers. If they leave the company where you met, it can be difficult to track them down. Those who still work for the company may be able to give you their information, but you'll probably have better luck searching for them online. Try reconnecting on social networking sites like LinkedIn, Facebook, and Twitter.

How to ask for a reference

Always ask potential candidates if they'll provide a reference for you. If you've chosen correctly, they should be happy to talk to potential employers about you and your skills. Better yet, when contacted, they'll be fully prepared because you've spoken to them ahead of time and have made the proper arrangements.

Click the arrows in the slideshow below to find out how to secure a reference.

Providing references to employers

Because your list contains your references' personal information, it's common practice NOT to give your references to potential employers unless you are asked. Employers may ask for your references during or after an interview, or when you are completing an application.

References available upon request is a phrase that's commonly used at the bottom of a resume. Because hiring managers expect that you have references, you can omit this phrase if you wish.

Creating a list

Once you've secured at least three references (or up to six for higher-level jobs), prepare a list of names and contact information you can give to potential employers. For help, review the tips below.

Use a word processing program such as Microsoft Word or Google Docs. Presenting your references in a neatly typed list will make a much better impression than writing them by hand.
Use a conservative font. For a consistent, professional look, use the same font that's on your resume. Don't use clip art or pictures. Unless you're applying for a job in a creative field, it's considered unprofessional.
Include your personal information, including your name, address, phone number, and email address. This way, a hiring manager will know the references belong to you if they become separated from your job application or resume.
List your references in order. In other words, list them in the order you want potential employers to contact them. If you have no preference, list them alphabetically.