Google Drive: Locked Out of Your Google Account?

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Lesson 8: Locked Out of Your Google Account?


Locked out of your Google account?

There may be times when you go to log in to Gmail, Google Docs, or any other Google site and can't seem to remember the email address or password you used when creating your account. Luckily, Google makes it easy to recover your account information.

However, you will need some information to recover your account, whether it's your email address, the date you created your account, or your phone number.

To recover your user name:

If you don't use your email address often or if you never wrote it down, you might one day find that you've forgotten it. Google makes it easy to recover your user name.

  1. Go to the Google sign-in page and click Need help? below the login field.
    clicking Need Help link
  2. Click Find my account.
    clicking Find My Account link
  3. Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I'm not a robot. Click Submit.typing recovery email address and clicking Submit
  4. Google will send you an email or text message containing your user name.

To recover your password:

If you know your user name but can't remember your password, you can reset your password to something else.

  1. Go to the Google sign-in page and click Need help? below the login field.
    clicking Need Help link
  2. Enter your email address, then click Next.
    typing email address and clicking Next button
  3. Enter the last password you can remember, then click Next. If you can't remember one, click Try a different question. Other options will become available, including entering the month and year you created the account or sending a verification code to your recovery email address.
    recovery email screen, clicking Next button
  4. If you have a recovery email address, you will be sent a verification code to reset your password. If you don't, you will be asked to type an email address or phone number where you can receive a code.
  5. Once you receive the code, type it and click Next.
    typing a 6-digit verification code
  6. A new page will appear. Type your new password into the first field, then retype it into the second one. Click Change password.
    the Change Password screen
  7. Your password will be changed.

If you’ve tried these methods and still can’t get in to your account, we’ve found this page to be the most helpful in getting Google issues resolved.